Privacy Policy

Introduction

Paperly Kenya ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our invoicing service at paperly.co.ke.

By using Paperly, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account Information: Email address, business name, phone number, location
• Document Data: Invoice details, client information, payment methods, line items
• Business Information: Logo, business details, document number prefixes

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, IP address
• Cookies: Authentication cookies, preference cookies, and analytics cookies where enabled

How We Use Your Information

We use your information to:

• Provide and maintain our invoicing service
• Create and manage your account
• Generate invoices, quotes, and receipts
• Send service-related emails such as confirmation and password reset messages
• Improve our service and user experience
• Analyze usage patterns and optimize features
• Comply with legal obligations

Data Retention & Deletion

Guest Documents

Documents created without signing in are automatically deleted from our servers after 30 days. This keeps guest data from living longer than necessary.

Account Data

• Active Accounts: Data is retained while your account is active
• Account Deletion: You can delete your account at any time. All data is permanently deleted within 30 days
• Inactive Accounts: Accounts inactive for 2+ years may be deleted with 30 days notice

Data Sharing & Disclosure

We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties.

Service Providers

We share data with trusted service providers who help us operate the platform.

• Supabase: Database and authentication
• Anthropic: Pep suggestion generation when you ask for help
• Analytics providers: Only if enabled for the site experience

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal process or government requests
• Protect our rights, privacy, safety, or property
• Investigate fraud or security issues

Data Security

We implement appropriate security measures including:

• Encryption: All data transmitted over HTTPS
• Authentication: Secure password hashing and token-based login
• Access Controls: Row-level security in the database
• Backups: Automatic backups for data recovery

No method of transmission over the internet is 100% secure. While we work to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing emails if any are sent
• Object: Object to processing of your data

To exercise these rights, contact us at privacy@paperly.co.ke.

Cookies & Tracking

Essential Cookies

Required for the service to function:

• Authentication session cookies
• CSRF protection tokens
• User preferences such as theme and language

Analytics Cookies

Used to improve the service:

• Usage analytics when enabled
• Page view tracking
• Feature usage statistics

You can disable analytics cookies through your browser settings or any cookie consent controls provided on the site.

Children's Privacy

Paperly is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a minor, please contact us immediately.

International Users

Paperly is operated in Kenya. If you access our service from outside Kenya, your data may be transferred to and stored in Kenya or other countries where our service providers operate.

By using Paperly, you consent to the transfer of your information to Kenya and other countries which may have different data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page, updating the last updated date, and sending an email notification for significant changes.

Your continued use of Paperly after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices: